Installation Instructions / Warranty
Axor Citterio
39384XX1
39387XX1
Axor Citterio
39385XX1
39386X1
Axor Starck X
10385XX1
Axor Starck
10375XX1
10379XX1
Axor Massaud
18743001
10386XX1
18747001
Axor Steel
35375801
35379801
Axor Terrano
37475XX1
37374XX1
Axor Terrano
37375XX1
37379XX1
Axor Uno
38475XX1
38379XX1
Axor Montreux
16810XX1
16815XX1
Axor Carlton
17375XX1
17374XX1
Axor Carlton
17475XX1
17379XX1
Axor Phoenix
17385XX1
Axor Phoenix
17384XX1
Upgrade Kit
06800XX3
17386XX1
17387XX1
10385XX1
10386XX1
10375XX1
10379XX1
39384XX1
39387XX1
39385XX1
39386XX1
18743001
18747001
37475XX1
37374XX1
35375801
35379801
38475801
38379801
16810XX1
16815XX1
3
37375XX1
37379XX1
17375XX1
17374XX1
17475XX1
17379XX1
17384XX1
17387XX1
17385XX1
17386XX1
4
Installation
Remove the flush insert and the o-rings. Do not
discard the hex-head screws.
Cut the installation box so that it is nearly flush
with the finished wall. Seal around the installation
box with waterproof bathroom sealant.
Install the new o-rings included with the
thermoelement. Install the thermoelement, using
the saved hex-head screws. Turn on the water and
check for leaks.
Install the trim carrier plate with the enclosed
carrier screws.
5
Install the trim sleeve with the indexing mark at the
1ꢀ:00 position.
Push the escutcheon firmly over the carrier plate - the
sealing ring around the carrier plate will hold it in
place. Install the handle adapter with the screw.
Install and justify the handle.
indexing
mark
Massaud only:
Install the two pieces of the sleeve -- the safety set
and the cover. Orient the safety set as shown in the
illustration.
Install the escutcheon.
Install the handle adapter and screw. Install and
justify the handle.
Justify the handle
Tools required: small slot-head screwdriver, thermometer
Loosen, but do not remove, the set screw on the handle.
Turn the water on to one of the functions. Place the thermometer in the water stream. Turn the
handle until the water is 100o F. Turn the water off, without moving the thermostatic mixer handle.
Remove the thermostatic mixer handle. Replace it so that the safety stop override button is at the
1ꢀ:00 position. Tighten the set screw.
Reverse the Thermoelement
If the EcostatTM or EcoMaxTM outputs both hot and cold water, but the water does not mix, the
supply lines may have been crossed, or the rough valve or thermoelement may have been installed
upside down. This is easily remedied .
Turn the water off to the valve – do not use the stops on the thermoelement.
Remove, reverse, and reinstall the entire thermoelement.
6
User Instructions
Turn the handle clockwise to make the water cooler, counter-clockwise to make it warmer.
The handle will stop at the 100o safety stop. To obtain water hotter than 100o, push the safety
stop override button and continue turning the handle counter-clockwise.
Using the isolation stops
Turn off the water using the isolation stops on the Ecostat or EcoMax
instead of turning off the water to the whole house when making minor
repairs to the shower.
Use an 8 mm allen wrench to turn the isolation valve clockwise to close
the stop. Be sure to close both the hot and cold stops before removing
stops
the cartridge, etc. Turn a volume control valve on to depressurize the system
and to confirm that the water is off.
The water must be turned off at the main before the entire thermoelement can be removed.
EcoMaxTM Upgrade Kit 06800XX3
Installation Considerations
The EcoMaxTM upgrade kit contains an EcoMaxTM function block, trim sleeve, and screws. It is
used to upgrade an existing EcostatTM installation.
Install the EcoMaxTM Upgrade Kit
Turn the water off to the valve before proceeding.
Do not use the stops on the thermoelement.
Remove the trim. Set it aside in a safe place.
Remove the EcostatTM thermoelement and the o-rings.
Install the EcoMaxTM thermoelement and o-rings Use
the screws provided with the EcoMaxTM upgrade kit.
Turn on the water to the valve and check for leaks.
Replace the trim as shown in the previous instructions
EXCEPT use the included EcoMaxTM trim sleeve.
Justify the handle.
7
Set the High Temperature Limit Stop (optional)
IMPORTANT: Many municipalities have codes limiting the maximum discharge temperature of a
shower valve to 110o F or less. Please know and follow all applicable local codes when setting
the high temperature limit stop.
Tools Required:
Thermometer
3 mm Allen wrench (included with trim kit)
Turn the hot and cold supplies to the valve on.
Turn the water on using the handle.
Use the 3 mm Allen wrench to loosen the set screw on the bottom of the handle. Remove the
handle.
Remove the clip and stop ring from the thermostatic cartridge stem. Put them in a safe place.
Turn the thermostatic mixer stem with your fingers, clockwise to make the water cooler, counter-
clockwise to make the water warmer. Turn the stem until the water coming out is the desired
maximum high temperature – 110o in most areas.
Reinstall the stop ring so that it is against the stop. Reinstall the clip.
Justify and reinstall the handle.
8
Replacement Parts
1g
9
7
1e
1d
1f
4b
8
10
4a
11
5
6
ꢀa
3
1b
ꢀb
1i
1a
1k
1ꢀ
1c
1h
1j
14
ꢀd
1m
13
1n
ꢀc
9
1a
1b
1c
1d
1e
1f
Citterio cross handle
Citterio lever handle
Starck handle
39994XX1
39391XX1
10391XX1
35391801
37391XX1
37994XX1
38391XX1
17994XX1
17391XX1
96631XX1
96791XX1
16594XX1
18097000
96749XX0
9645ꢀXX0
98648XX0
98678000
9503ꢀXX0
96635XX0
94ꢀ8ꢀ000
96633000
5
check valve
isolation stop
seals
95033000
95036000
96364000
95037000
96636000
96447000
96454001
97108000
6
7
Steel handle
8
seals
Terrano handle, lever
Terrano handle, cross
Uno handle
Carlton handle, cross
Carlton handle, lever
Phoenix handle, cross
Phoenix handle, lever
Montreux handle
Massaud handle
9
seals
10
11
1ꢀ
13
14
carrier plate
carrier plate screw
handle adapter
1g
1h
1i
Massaud handle adapter 98701001
Massaud sleeve 98734001
1j
1k
1m
1n
ꢀa
ꢀb
ꢀc
ꢀd
3
XX = color
00 = chrome
Escutcheon, square
Escutcheon, round
Escutcheon, Montreux
Escutcheon, Massaud
EcostatTM sleeve
09 = chrome/gold
4ꢀ = platinum
80 = steel
81 = satinox
EcoMaxTM sleeve
8ꢀ = brushed nickel
83 = polished nickel
93 = polished brass
4a
4b
EcostatTM cartridge
EcoMaxTM cartridge
10
Cleaning Recommendation for Hansgrohe Products
Modern faucetry and shower products utilize a combination of materials to comply with the needs of the market with regard to
design and functionality.
To avoid damage, it is necessary to use some caution when cleaning. Damage caused by improper treatment is not covered
under the Hansgrohe warranty.
Cleaning Materials for Faucets and Showers
•
•
To remove lime scale, use only products made specifically for that purpose. Always follow the manufacturer’s instructions
when using.
Do not use cleaners that contain hydrochloric, formic, acetic, or phosphoric acids, as these will cause considerable
damage to finishes and to plastic components.
Never mix cleaning materials.
Never use cleaners containing abrasives. Do not use abrasive cleaning cloths, pads, or sponges.
•
•
Cleaning Procedures
•
Clean your faucets and shower products as and when required. Regular cleaning will prevent scale buildup and water
spotting.
•
•
•
Follow the label instructions. Do not allow any cleaner to remain on the product for longer than necessary.
When using spray cleaners, spray first onto a sponge or cloth – do not spray directly onto the product.
After cleaning, rinse thoroughly with clear water to remove any cleaner residue.
Important
•
•
Soap and shampoo residue can also cause damage to the product. Rinse well with clean water after use.
If the surface is already damaged, harsh cleaning materials will cause further damage.
Limited Lifetime Consumer Warranty
This product has been manufactured and tested to the highest quality standards by Hansgrohe, Inc. (“Hansgrohe”). This warranty is limited to
Hansgrohe products which are purchased by a consumer in the United States after March 1, 1996, and installed in either the United States or
Canada.
WHO IS COVERED BY THE WARRANTY
This warranty extends to the original consumer purchaser only.
WHAT IS COVERED BY THE WARRANTY
This warranty covers only your Hansgrohe manufactured product. Hansgrohe warrants this product against defects in material or workmanship
as follows: Hansgrohe will repair at no charge for parts only or, at its option, replace any product or part of the product which proves defective
because of improper workmanship and/or material, under normal installation, use, service and maintenance. If Hansgrohe is unable to provide a
replacement and repair is not practical or cannot be timely made, Hansgrohe may elect to refund the purchase price in exchange for the return of
the product.
LENGTH OF WARRANTY
Replacement or repaired parts of products will be covered for the term of this warranty as stated in the following two sentences. If you are a
consumer who purchased the product for use primarily for personal, family, or household purposes, this warranty extends for as long as you own
the product and the home in which the product is installed. If you purchased the product for use primarily for any other purpose, including, without
limitation, a commercial purpose, this warranty extends only (i) for 1 year, with respect to Interaktiv and Retroaktiv products, and (ii) for 5 years,
with respect to AXOR, ShowerPower and Pharo products.
THIS WARRANTY DOES NOT COVER, AND HANSGROHE WILL NOT PAY FOR:
A.
B.
Conditions, malfunctions or damage not resulting from defects in material or workmanship.
Conditions, malfunctions or damage resulting from (1) improper installation, improper maintenance, misuse, abuse, negligence, accident
or alteration, or (ꢀ) the use of abrasive or caustic cleaning agents or “no rinse” cleaning products, or the use of the product in any manner
contrary to the product instructions.
C.
Labor or other expenses for the disconnection or return of the product for warranty service, or for installation or reinstallation of the product.
11
D.
Accessories or related products not manufactured by Hansgrohe.
TO OBTAIN WARRANTY SERVICE
Contact your Hansgrohe retailer, or write to Technical Service at:
Hansgrohe Inc.
149ꢀ Bluegrass Lakes Parkway
Alpharetta GA 30004
Or, call Hansgrohe toll-free at (800) 334-0455.
In requesting warranty service, you will need to provide
1.
ꢀ.
3.
The sales receipt or other evidence of the date and place of purchase.
A description of the problem.
Delivery of the product or the defective part, postage prepaid and carefully packed and insured, to Hansgrohe Inc. 149ꢀ Bluegrass Lakes
Parkway, Alpharetta, Georgia 30004, Attention: Technical Service, if required by Hansgrohe.
When warranty service is completed, any repaired or replacement product or part will be returned to you postage prepaid.
EXCLUSIONS AND LIMITATIONS
REPAIR OR REPLACEMENT (OR, IN LIMITED CIRCUMSTANCES, REFUND OF THE PURCHASE PRICE) AS PROVIDED UNDER THIS WARRANTY IS
THE EXCLUSIVE REMEDY OF THE PURCHASER. HANSGROHE NEITHER ASSUMES NOR AUTHORIZES ANY PERSON TO CREATE FOR IT ANY
OBLIGATION OR LIABILITY IN CONNECTION WITH THIS PRODUCT.
HANSGROHE SHALL NOT BE LIABLE TO PURCHASER OR ANY PERSON FOR ANY INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES,
ARISING OUT OF BREACH OF THIS WARRANTY OR ANY IMPLIED WARRANTY (INCLUDING MERCHANTABILITY).
Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to
you.
This warranty gives you specific legal rights, and you may have other rights which vary from State to State.
You may be required by law to give us a reasonable opportunity to correct or cure any failure to comply before you can bring any action in court
against us under the Magnuson-Moss Warranty Act.
PRODUCT INSTRUCTIONS AND QUESTIONS
Upon purchase or prior to installation, please carefully inspect your Hansgrohe product for any damage or visible defect. Prior to installing,
always carefully study the enclosed instructions on the proper installation and the care and maintenance of the product. If you have questions at
any time about the use, installation, or performance of your Hansgrohe product, or this warranty, please call or write to us at the toll-free number
and address printed above.
Hansgrohe, Inc. • 1490 Bluegrass Lakes Parkway • Alpharetta, GA 30004
Tel. 770 360-9880 • Fax 770 360 9887
www.hansgrohe-USA.com
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